Whether you are serving ads for retargeting your customer or just plainly analysing the activity of visitors on your website, you cannot ignore phone calls that these activities drive. That’s where Freespee comes into the picture. Check out our new apps that integrate seamlessly with comScore and Tradedoubler to capture and optimise online marketing based on complete conversion data.
Slack is awesome! Slack tells me what is going on in the Freespee cloud or what's happening on the field in customer meetings. I can communicate with my colleagues and I can also see when a potential customer is engaging with us on our web, all thanks to Slack. All our core tools such as New Relic, Nagios, Phabricator, CRM etc. communicate with Slack in real time to provide me with information. I can even see if an online visitor chose to send us a request for more information, or sign up for our trial account, in real time. I simply love Slack!
You have been using the Freespee platform for while now and have also noticed quite a few changes. All our customers received the new platform very well and we have been getting a lot of good feedback. But our work doesn’t stop there. We are getting smarter - We now have the ability to recommend the best apps that you could use to ensure that you are putting the phone calls data to good use!
If you have been reading our previous posts, you will know that Freespee aims to make voice conversations as meaningful as possible for you and your business. We don’t just aim to make web to voice data visible to your eyes but also to your regular 3rd party tools. We want phone calls made by visitors to receive the same treatment as form completions or shopping cart checkouts in your marketing automation tools. Hence, we aim to integrate with as many 3rd party marketing automation tools available, to make things easier for you.
When customers contact you, it means that they have most probably already done their research on your company and products and are well ahead in their buying decision. Hence, industry experts have always seen customers who are willing to contact, in whatever way they choose to, as very important leads. In such a situations it is most helpful if you can eliminate even the smallest obstacle that the customer can face to contact you. Your customers can now request to be called back at their convenience and all you need to do is use the Freespee Contact Form feature!
The Freespee developers have just released the first version of our new user interface.
At the start of the new year, we launch a Salesforce plugin, which enriches phone calls with really valuable data, such as order value and purchased products. Salesforce has been one of the most requested integrations and we’re proud to inform you that the plugin is available as of today.
Over the past few months we received numerous requests and feedback from customers in regards to the way date ranges are presented at the Freespee dashboard. Previously, we could provide statistics for predefined date ranges, which was very useful for customers interested in analysing data on a week-by-week, month-by-month or year-by-year basis.
We’re adding Pipeline Deals CRM (PLD) plugin to help marketers get full understanding of the customer journey and for sales representatives to quickly asses the origin and engagement of website visitors that are calling the business, while they are talking to the customer.
We always strive to provide superior support and those are not pretty words we just say. We truly value the relationships with our customers. In Freespee, we are lucky to have engaged, creative, and informed customers. On average, 70% of the tickets we receive come from customers who want to understand how to use Freespee better, who make feature requests, or enquire for new setups, ideas etc.
Support is not only about fixing customer issues or helping out with complex setups.