Slack is awesome! Slack tells me what is going on in the Freespee cloud or what's happening on the field in customer meetings. I can communicate with my colleagues and I can also see when a potential customer is engaging with us on our web, all thanks to Slack. All our core tools such as New Relic, Nagios, Phabricator, CRM etc. communicate with Slack in real time to provide me with information. I can even see if an online visitor chose to send us a request for more information, or sign up for our trial account, in real time. I simply love Slack!
You have been using the Freespee platform for while now and have also noticed quite a few changes. All our customers received the new platform very well and we have been getting a lot of good feedback. But our work doesn’t stop there. We are getting smarter - We now have the ability to recommend the best apps that you could use to ensure that you are putting the phone calls data to good use!
When customers contact you, it means that they have most probably already done their research on your company and products and are well ahead in their buying decision. Hence, industry experts have always seen customers who are willing to contact, in whatever way they choose to, as very important leads. In such a situations it is most helpful if you can eliminate even the smallest obstacle that the customer can face to contact you. Your customers can now request to be called back at their convenience and all you need to do is use the Freespee Contact Form feature!