Freespee Cloud - Built for enterprise

Bold voice strategies from Verisure and Rentify

[fa icon="calendar'] 19/02/16 13:27 / by Carl Holmquist posted in Digital Marketing, Freespee, variation testing

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This month, we celebrated one year with the Freespee App for Optimizely. This App enables marketers to perform variation testing for onsite/inApp communication channels, that turn more visitors into customers. When we first launched this Freespee App, we were very excited to learn what impact it would have on web site design. How the next generation marketers could actively test variations of person-to-person communication into the Call To Action design, and get real time feedback in the dashboard. The online commerce we know today is very point & click oriented. For communication, we push text interfaces like forms and web chat. When we launched our App for Optimizely, marketers could start to embed Voice as a communication CTA in the variation testing.

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You are invited!

[fa icon="calendar'] 08/12/15 11:36 / by Jessica Ogden posted in Freespee, Freespee News, Freespeeans, Jobs/Team

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Dear future teammate...

You are invited to be an integral part of Freespee’s growth. We will be bringing in leading european brands, taking great care of them, creating amazing apps and features, and much more.

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Three interesting facts about mobile searches

[fa icon="calendar'] 19/10/15 15:27 / by Dipa Iyer posted in Freespee

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It is clear that mobile searches are growing at an exponential rate in popularity and value. But before you invest your time and money in targeting those smartphone users, it’s nice to know a few interesting facts.

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When you love Slack as much as you love talking to Customers!

[fa icon="calendar'] 16/09/15 13:37 / by Carl Holmquist posted in Freespee, Feature Update, Product Updates

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Slack is awesome! Slack tells me what is going on in the Freespee cloud or what's happening on the field in customer meetings. I can communicate with my colleagues and I can also see when a potential customer is engaging with us on our web, all thanks to Slack. All our core tools such as New Relic, Nagios, Phabricator, CRM etc. communicate with Slack in real time to provide me with information. I can even see if an online visitor chose to send us a request for more information, or sign up for our trial account, in real time. I simply love Slack!

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Two more web analytics apps added to our list: AT Internet & TagCommander

[fa icon="calendar'] 24/06/15 13:30 / by Dipa Iyer posted in Freespee

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Freespee is always working towards the ultimate goal of making voice more meaningful for you and your customers. In our endeavour to make voice interactions visible to your marketing tools, we are happy to introduce two new apps this month. Presenting the Freespee apps for AT Internet and TagCommander!

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Feature Update – New Widgets Added to Freespee

[fa icon="calendar'] 18/06/15 10:10 / by Dipa Iyer posted in Freespee

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Freespee now comes with two more smart widgets to give you more insights about your visitors and their online journey before they call you.

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How to use #Hashtags more effectively

[fa icon="calendar'] 09/06/15 12:53 / by Dipa Iyer posted in Freespee

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My early memories of the pound sign or # sign was the button on the dial pad of my phone. Then came twitter and decided to give the hashtag a completely new meaning. Something as simple as a hashtag can make or break your social media campaign, especially on Twitter. Here are a few tips from #Freespee on how to effectively use hashtags.

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Tip of the month: Invite users to Freespee

[fa icon="calendar'] 03/06/15 11:52 / by Dipa Iyer posted in Freespee, Tips and Tricks

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Did you know that you could invite users to view reports generated by Freespee? In an organisation, data sharing is very important so that there is complete visibility and transparency of activities and their results. Many times, one person only needs to view the data while another needs to process it further. It does get tedious when you have to pull out 5 different reports for the same data, to share it with all the people concerned. This feature is extremely helpful, not just to share data with people within your organisation but also with external contacts like an agency. When adding a contact, you can choose the rights that you wish to grant to this user and also select the level of data that you want to share.

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How to implement a seamless Lead Nurturing strategy

[fa icon="calendar'] 26/05/15 09:58 / by Dipa Iyer posted in Freespee, Marketing

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You've probably put a lot of effort into building that leads database. However, research suggests that, even when it comes to qualified leads, more than 50% of leads aren't ready to buy on the day they first convert on your site. That's why lead nurturing is one of the most important processes that will help you make the most of your available leads and create a sales funnel with the least amount of leaks.

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Feature Update – Search for User Events

[fa icon="calendar'] 18/05/15 14:06 / by Dipa Iyer posted in Freespee, New Features

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Have you ever had to look for phone call events for a particular destination number but got lost in the long list of user events instead? Have you found yourself rummaging through a long list of user events to locate the online history for a particular caller? Well, things have just become easier – Presenting the ‘Search Inbox’ feature on the Freespee Platform.

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