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Twitter joins conversational commerce race with Direct Messages chatbot

[fa icon="calendar'] 17/11/16 10:01 / by Henrietta Lawrence posted in Twitter, chatbot

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On 1st November, Twitter announced their response to Facebook’s infiltration of the conversational commerce space – Welcome Messages and Quick Replies within Direct Messages. Both are the social media platform’s move to improve customer experience by encouraging conversations between brands and their Twitter followers to take place in the platform.
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