One of the most important ways for a service to build trust with its customers is to provide excellent customer service. While customers search online, successful lead conversions often happen over the phone. This was the case ProSkin Clinics, a client of ours who recently discovered that 50% of its business was coming from customer interactions via its call centre, having tracked the call data using Freespee.
There's nothing we are more proud of, and nothing that drives us more than our customers' success. We're focusing every bit of our engineering and developers' efforts on the optimisation of Freespee - we're building the most brilliant SaaS to help advertisers skyrocket sales. Through this we shed light on the importance of intelligent, actionable data, and - most importantly - urge advertisers to rethink sales online.
Last week we presented to you the case study of the SEM agency Kenzaku, where their Sales Manager Liam Sadeghi shared how one of their customers, the real estate agency “not only increased calls based on the optimisation of keywords, but also understood which keywords are more successful and lead to more successful calls to their customers”.
At Freespee, we are devoted to helping our customers understand the importance of measuring both online and offline conversions in order to get better results from their marketing efforts. Believing that only when having the right amount of data, an advertiser can make an adequate decision about their ad spend and placement, we are constantly on the hunt for new ways to improve our software, and our customers’ experience plays a crucial role in this process. Still, what makes us happiest isn’t only the new plugins we’ve integrated, or the improvement of call analytics or features, it’s our customers’ success stories, whether their business is a local physical therapy practice, or a giant tyre company. Every story has its magic!
Freespee has never been about one-size-fits-all solution. We like thinking about our customers as unique and special, and we're working hard on adding customizable tweaks and features to make our software flexible enough to suit businesses of all kinds and sizes. We are really proud that our portfolio includes giants like Euromaster along with small local companies with a dozen employees. In this article from Freespee Heroes series, we're featuring one of the latter group – a small physical therapy practice ProVISTA, based in our native Uppsala, and their own Cecilia Gustaffson, who stands behind the whole Freespee story:
A while ago we presented the story of our Denmark-based partners SpotOn Marketing and their thriving Pay-Per-Call business idea, empowered by Freespee. This time we're moving up north to introduce you to the next of Freespee Heroes: Christopher Häggström, Online Marketing Manager for Euromaster Nordic Zone – a real pro in his field and our most ardent ambassador:
One of the things we are most proud here at Freespee (apart from the weakedly talented team and cool product) is our partners and customers - brilliant business ideas, bright minds, warm personalities. Ten of them joined us for the Freespee Community Unconference in our new Uppsala office and, frankly, we were totally smitten by their performances. Their engagement, creativity and intelligence is what makes us spin and adds fun and challenge to our everyday. They use Freespee in unique ways, skyrocket sales, hit all times high and open up new businesses. Their stories are really worth sharing, and today we are starting the series of blog articles about Freespee Heroes in which we'll publish the most interesting case studies from our customer and partner community.
We are very proud to launch this series with the case study featuring Simon Salomonsson and Rasmus Hoeks - the founders of the Copenhagen-based company Spot On Marketing. Read their story on our freshly opened community site and stay tuned for more of Freespee Heroes articles!