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A Few Ways We're Entering The Age Of Digital Context

The “Quantified Self” is a movement developed by Wired magazine’s Gary Wolf and Kevin Kelly w...

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Q&A With Alice Lamy: Freespee's Resident Data Analyst

Data analysis is defined as a process of inspecting, cleansing, transforming, and modelling data wi...

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Exploring The Diverse World Of System Integrations

The concept of integrations in software or iPaaS (integration platform as a service), can be confus...

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Here's How To Strengthen A Brand's Verbal Identity

Danielle De La Bastide

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A Few Data Privacy Innovations Leading The Charge

Data Privacy Day was recently celebrated worldwide as a way to promote personal safety online. But ...

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WhatsApp Business: What The New App Could Mean For B2C

B2C (Business to consumer) engagement usually requires a certain amount of understanding between br...

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A Brief Look At Blockchain Tech And The Online Marketplace

Oxford University, the esteemed British institution which has been in existence for over nine hundr...

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The Underestimated Value Of Conversational Data

Danielle De La Bastide

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The Google/Salesforce Collab Brings Omnichannel To Life

Creating a singular data pool containing the entire online to offline customer journey is something...

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A Short Explanation Of Dynamic Number Insertion

Simply put, dynamic call numbers allow companies to track all inbound calls to their business. They...

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The New Psychology Behind Customer Service

Humans are complicated; this fact becomes even more obvious when they are thrown into a ‘situatio...

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What Do Real Estate Customers Want From Their Call Experience?

Danielle De La Bastide

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This Is An Online Marketplace's Biggest Challenge

Digital marketplaces, both big and small, face a common problem - the chicken and egg quandary that...

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IVR To AI: What CX Could Look Like In The Future

"The first rule of any technology used in a business is that automation applied to an efficient ope...

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How To Ensure A Smooth Brand to Dealer Experience

Possibly one of the best times to buy a car is during the festive season, due partly to discount-ha...

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The Finland Effect: A Few Ways Finnish Technology Changed Communication 

Danielle De La Bastide

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Your local offices aren't getting their leads correctly... here's how you can solve this.

Spoiler... it's by making sure your customers get to them quickly, with the best experience possibl...

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Speak to them before your competitor does...

How many times have you said it to your team: meeting customer expectations is the most importa...

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How to give mobile users (aka keen call abandoners) more attention

If you’ve not read our blog post on Segments & Recipes yet, I recommend you read it fir...

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How to not lose sales opportunities

Henrietta Lawrence