Deloitte: Freespee is one of the fastest growing companies!

Deloitte Sweden has announced this year’s best technology companies for its annual Sweden Technology Fast 50 award. Freespee has shown an outstanding growth during the past few years, which placed us on this exclusive list. Being one of very few enterprise SaaS companies on the list, and having achieved 830% growth makes us even more proud!  Sweden Technology Deloitte Top 50

The great news come as a result of our brilliant team’s excellence and tireless work to make Freespee a flawless product that exceeds our customers’ expectations. During the year, Freespee has helped brands such as Disney, BMW, Belron, Rentify and Klarna turn phone calls into digital data, increasing their ROI and unveiling the complete customer journeys of their users. We can’t be more thankful for their trust and we’re proud to work with them!

Full press release:

Deloitte Sweden Technology Fast 50 is an annual award for the fastest growing technology companies in Sweden organised by Deloitte in collaboration with SVCA (Swedish Venture Capital Association) and Engineering Industries . Several of the companies on this year’s rankings have had great success within Online and Mobile Advertising.

Many other companies have attempted this in the past but with limited success. “It shows that a unique technology must be combined with the right timing in order to really gain traction in the marketplace”, says Erik Olin, partner at Deloitte. About Deloitte Sweden Technology Fast 50 and Rising Stars The only cross-industry ranking of technology companies in Sweden. The award is now in .its eleventh year. The ranking includes public and private companies, large and small, in all areas of technology, from internet specialists to life sciences, green tech, computers to semiconductors and software to telecommunications. Growth is based on revenue growth over the last five years of according to annual reports reported to the Companies Registration Office on 31 July. For Fast 50 The Growth is measured During 2009 to 2013, and for the Rising Stars During 2011-2013.

Please find more detailed information (in Swedish) on www.deloitte.se/fast50



2014-11-14 at 15:26
Categories: Freespee
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Product Update: Custom date ranges in the Freespee dashboard

Over the past few months we received numerous requests and feedback from customers in regards to the way date ranges are presented at the Freespee dashboard. Previously,  we could provide statistics for predefined date ranges, which was very useful for customers interested in analysing data on a week-by-week, month-by-month or year-by-year basis.

Thanks to your feedback, our engineering team has enabled users to select arbitrary date ranges in the Freespee dashboard when in need to pull out statistics and prepare reports.

Custom date range Freespee

The Freespee Support is a great place for you to get detailed information on how to get the most out of our features. You can find full instructions on how to select a custom date range here.

 

 

 



2014-11-06 at 12:55
Categories: Product Updates
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Our CEO Carl on Sky News: The EU needs to be more open

Today is a very exciting day for all of us here at Freespee! Our CEO Carl was featured in the headlines for one of Britain’s leading news networks – Sky News!

Carl with Ed Conway on SkyNews

In an interview with Sky’s Economics editor Ed Conway, Carl discussed the need for the EU to be more open in terms of giving talented, highly skilled professionals the ability to live and work freely across the Union.

Freespee’s team is formed of brilliant professionals from numerous nationalities, and we believe that’s definitely a success formula!

The report follows findings from the University College London (UCL) that show “European immigrants made a positive financial contribution of £4.4bn to the UK between 1995 and 2011″.

The interview is airing at the Sky News’ hourly broadcast, or you can watch it here



2014-11-05 at 12:59
Categories: Events, Freespee, Freespeeans, Media
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Freespee at github

Here at Freespee we love free and open source!

Our products are built using popular components, such as AngularJS, and we try hard to invest back into the community where possible. Github-Logo

Recently, we opened a Freespee github page, where our customers can find ready to use clients for the Freespee API in order to  get up and running quickly.

 



2014-10-24 at 11:39
Categories: Freespee
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Freespee Reads: Your weekly digest from the world of marketing, big data, IoT and customer experience.

Our digest includes a roundup of everything hot in marketing automation, big data, the customer journey and IoT that you might have missed during the week. What else? It’s also very special for us, as we’re now a winner at the Smarta100 Awards. You can read the full announcement here, plus the latest from our engineering team – our new integration with Pipeline Deals CRM.

Freespee is winner at the O2 Smarta 100 Awards !

This week, Smarta.com and O2 Business’ announced that Freespee is winner at the Smarta100 Awards!

How a CRM tool, linked with powerful data automation engine, feed marketers big data

For marketers, using the right tool to support customer retention is equally important to getting granular data about the events that lead…

The Future Of Marketing Combines Big Data With Human Intuition

Big data and technology are clearly revolutionising marketing. Gartner predicts that CMO’s will soon be spending more on IT than CIO’s.

The worlds of adtech and martech are about to collide

With $3bn invested, the advertising and marketing technology sectors are going through a stage of explosive growth.

Marketing Automation: Win More Business And Nurture More Leads

If implemented correctly, with enticing CTAs and educational and helpful downloads, marketing automation can help grow your business.

Created using,


Product Update: Pipeline Deals CRM (PLD) plugin now available to help marketers understand the full customer journey

Customer journey We’re adding Pipeline Deals CRM (PLD) plugin to help marketers get full understanding of the customer journey and for sales representatives to quickly asses the origin and engagement of website visitors that are calling the business, while they are talking to the customer.

This spring we started to add new powerful plugins to supercharge our marketers’ dashboards with data. From Marin Software to Appnexus and the Adobe Marketing Cloud, our customers’ dashboards are now enriched with Freespee data that helps them make better informed decisions. pipelinedeals-logo_crm_freespee

For marketers, using the right tool to support customer retention is equally important to getting granular data about the events that lead to the sale itself. Hence, it’s logical that a link between the two processes is essential. User journey data is an integral piece of data to have at hand during the sales process, in order to better understand the customer and be able to close a deal.

By activating the Pipeline Deals plugin, our customers can now get call data integrated into their customer card, meaning that for every lead, they will now have detailed overview of the user’s customer journey directly in PLD.

Installing the Pipeline Deals plugin is very simple – visit our article on Freespee Support


Freespee is winner at the O2 Smarta 100 Awards !

Smarta

 

 

 

 

 

 

 

 

Today, Freespee is celebrating Smarta.com and O2 Business’ announcement that our company is a winner in the 2014 O2 Smarta 100 list. This is a list of the UK’s top small businesses, featuring what have been named as the most disruptive, innovative and engaging companies.

We’re voted under the category of ‘Best use of Technology’ – in line with our goal to make sure every single interaction that an online consumer has with a business is valued. We turn the phone calls from online consumers into data events that matter to marketers, then we also route these events to hundreds of 3rd party marketing applications to automatically influence decision making.

Being listed on the Smarta 100 list is testament to the past 12 months of hard work, setting up our UK office from scratch. Our London office is now the Freespee HQ in what has become our biggest market, it’s fantastic that Freespee is now being recognised among other UK businesses from tech powerhouses and exciting start-ups on the Smarta 100 list.

We’ve combined hard work with luck during this first year of business in the UK. From this we’ve realised there are some causes in the world that demand our attention. If we were to win the Smarta Awards, we would donate all of the prize money to funds that make it possible for women in developing countries to set-up a business.

After a successful launch in London, we’re looking to grow our local teams further in Europe and to make a push into US.

Please vote for Freespee here.



2014-10-06 at 12:11
Categories: Freespee
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Freespee and LeadDesk now cooperate to add call data into the online marketing equation

We’re proud to announce that we are now partnering with the leading Finnish call centre solution LeadDesk to give access to call data that also matters to online marketers and their existing tools.

H_LeadDesk-assets-06-1024x369

The importance of having better knowledge about the customer journey in its entirety is now a must for call centres and call-intensive businesses in general, not only in order for conversion rate and ROI increase, but to also improve the user experience. Freespee helps LeadDesk customers get visibility into every point of the customer journey and connect the dots between the phone calls and the online customer activities, and also provides an advanced approach to decision-making in marketing.

You can read the full announcement here

 

 



2014-10-01 at 10:53
Categories: Call Tracking, Digital Marketing, Freespee
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Freespee Reads: Your weekly digest from the world of Marketing, Big Data and IoT

This week’s #FreespeeReads is a bit special. We’re featuring two Freespee articles – a big announcement about our shiny and new Support portal, and Carl’s latest article on how important the customer journey data is for the small businesses for Is4Profit magazine. In addition to these, we’ve included the best articles on Big Data, Social Data and Marketing of the week.
Happy reading!

It was time for an upgrade. Welcome to the new Support!

A milestone in Support: We are making our communication with customers, partners and friends even easier moving forward by introducing the new support.freespee.com.

Is Graph Theory Key to Understanding Big Data?

In the short course of its existence, Google has become a part of our daily lives. The search giant has become nearly unavoidable, due…

Social Data Should Tell A Story

Big data – or just data in general – is a topic that marketers love to talk about. Working with data is also something easier said than…

The CMO’s Guide to Marketing Automation

We are glad you are enjoying Advertising Age. To get uninterrupted access and additional benefits, become a member today.

How Understanding the Customer’s Journey Can Benefit Your SMB

Carl Holmquist discusses why the customer journey is not what you think it is and how to maximise the effectiveness of your small business…

Created using,



2014-09-28 at 16:05
Categories: Freespee
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It was time for an upgrade. Welcome to the new Support!

We always strive to provide superior support and those are not pretty words we just say. We truly value the relationships with our customers. In Freespee, we are lucky to have engaged, creative, and informed customers. On average, 70% of the tickets we receive come from customers who want to understand how to use Freespee better, who make feature requests, or enquire for new setups, ideas etc.
Support is not only about fixing customer issues or helping out with complex setups.

Keeping our eyes open and having daily conversations with our customers have helped us stay ahead and never slow down the development of new features and improvement of existing ones. Some of our best ideas came, in fact, from customers feedback, requests and needs!

Today we are reaching a milestone in Support: we are making our communication with customers, partners and friends even easier moving forward by introducing the new support.freespee.com.

The new home of Freespee Support is the place where all of our customers can refer to when they want to access tickets, get help from the community and look at FAQs. All of this, directly from the Freespee dashboard.

helpdesktabmarked

Freespee Support can also be reached from the footer on www.freespee.com and of course directly via support.freespee.com. To be able to comment on articles or create tickets you will need to login using the same details as you use for Freespee Analytics.

We’re adding an additional service introducing our Knowledge Base including FAQs, Product updates, Tips and Tricks, Developers documentation and much more. Everything in one place.

Welcome to the new Freespee Support 

Support Home Page

In the new, unified Support platform you can get access to a lot more than our help desk only.

Regardless of whether you need to place a ticket or would like to read an article, our new support platform is your one-in-all solution for this.

Do you need to add a ticket? Simply start typing the issue that you’ve stumbled upon, and all related topics from the Knowledge Base will appear instantly. See example below.

Submit a request with suggested posts from knowledge base

This functionality not only enables you to find the answer to your question a lot quicker, but also get additional information and useful tips and tricks.

Plus, you no longer need to log into our dashboard to follow up on support tickets. You can now reply directly from your email. Easy.

All that matters here is how useful you find all of this. So please - visit Support and let us know your thoughts.

 

 



2014-09-23 at 12:04
Categories: Community, Freespee, Product Updates
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